Zoracom has emerged as a ground breaker in 2023, achieving milestones that resonate with innovation, recognition, and a commitment to excellence across diverse domains. As we take a 360-degree view of Zoracom’s accomplishments, it’s evident that the company has not only embraced change but has actively shaped the landscape of digital transformation. This comprehensive overview encapsulates the remarkable achievements that have propelled Zoracom to new heights.
ISO 27001:2013 Certification: A Beacon of Security Excellence
Zoracom has achieved the ISO 27001:2013 certification, demonstrating its commitment to information security. The company also conducts weekly employee reviews on ISMS policy to ensure confidentiality.
Miro Service Management, along with other Applications was Launched and deployed successfully:
The MSM application serves as a bridge between CSPs, MNOs, ISPs, MPSs, their customers and vendors, enhancing communication and streamlining service coordination. In addition, other in-house applications such as the Leave Management System and the ongoing Vendor Management System were deployed. In addition, the Zoracom website was upgraded.
- Global Impact at Prominent Events/ Awards Galore
Zoracom went beyond traditional boundaries by actively participating in key industry events, including IOT West Africa, Fintech Revolution Summit, NITDA Conference, Digital Nigeria International Conference and The Nigeria Fintech Week. The company not only showcased its expertise in network management and cybersecurity but also played a pivotal role in shaping conversations around digital transformation. This excellence has been duly recognized through prestigious awards in 2023. The company proudly received;
- The Top 50 Nigeria’s Digital Economy Enablers 2023″ recognition, highlighting its role in advancing Nigeria’s digital economy, particularly in the realm of cybersecurity.
- Pan Africa Digital Initiatives Certificates of Participation 2023.
- The Titans of Tech Awards 2023 further cemented Zoracom’s position, honouring it as the Digital Transformation Provider Company of the Year 2023.
- The Cyber Security Experts Association of Nigeria (CSEAN) awarded Zoracom for their support in ensuring the success of the Cyber Secure Nigeria Conference 2023.
- Additionally, Small Business Award also recognized Zoracom as the Best Service Fulfillment Solutions Company 2023 Lagos. These accolades underscore Zoracom’s significant contributions to the tech industry.
- Zoracom Network and Security Operation Center (NSOC) Impacts: The NOC and SOC gained significant expansion, and achieve 24/7 monitoring and surveillance of the network, prompt escalations and resolution, the generation of timely incident reports to vendors for technical and business decisions. Additionally, the NOC were able to provide technical support to vendors in setting up their network operation Centre. And Zoracom gave visibility to over 33,000 network elements using Stablenet solution.
- Global Expertise: Training in Germany for Technical Excellence
Investing in its workforce, Zoracom technical experts had specialized training in Germany. The Layer 1–3 training focused on understanding customer needs, concerns, and integration, aligning them with the capabilities of Zoracom’s product
- Comprehensive Employee Development: Beyond Technical Skills
Zoracom’s commitment to employee development goes beyond technical training. The company has successfully trained its staff on Nigeria Data Protection Regulation (NDPR), ensuring compliance and a heightened understanding of data protection laws. Notably, even janitors received training and certification, emphasizing the company’s inclusive approach to security. First aid and fire drill safety training further reinforce Zoracom’s dedication to the well-being of its employees.
- Successful webinar Series: Zoracom amazing speakers made the webinar sessions an outstanding success. Their expertise, knowledge, and passion truly shined through, captivating the audience, and providing invaluable insights.
- Celebrating Customer Excellence: Increased Retention and Experience
Zoracom’s efforts have not only impacted its internal operations but have resonated with its customers. The company celebrated an increase in customer experience and retention, a testament to its dedication to delivering unparalleled service and solutions that exceed customer expectations.
- Unleashing Potential: Our team of experts was involved in empowering customers through network management training and ensuring our clients harnessed the full potential of their network management solutions.
KPI : Zoracom was successful in meeting their KPIs and service level agreements with their clients.
In conclusion, Zoracom’s journey in 2023 has been nothing short of extraordinary. Zoracom has left an indelible mark on the tech industry and has stood as a beacon of inspiration, pioneering excellence in the digital era.